Monitoring & Support
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Monitoring & Support

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Monitoring and support are the invisible backbone of any successful mentoring programme. They are how coordinators make sure that mentors and mentees feel guided, safe, and valued — without turning mentoring into supervision. In sport-based mentoring, where relationships are built through informal activity, gentle monitoring helps maintain rhythm, address barriers early, and ensure that both sides benefit equally.

The goal is simple: keep relationships healthy, trustful, and purposeful from the first meeting until closure.

Monitoring here means staying close enough to notice changes and being available to respond. The coordinator leads the process; mentors observe and communicate; mentees are encouraged to give honest feedback. It should feel like a circle of communication — coordinator → mentor → mentee → programme learning.

Regular, Light-Touch Check-Ins

Light, planned check-ins provide space to discuss how the match is going, what is working, and what needs adjusting. They should be short, predictable, and supportive — not evaluative.

Timeline & Format

Typical timeline: first check-in after 2–3 meetings (≈ Week 3), then mid-programme (≈ Week 8), and pre-closing (≈ Week 12). Add extras only if concerns arise.

Format: 5–10 minute call, WhatsApp voice/text, or a tiny online form. Consistency and tone matter more than length.

Monitoring cadence (tick when planned/completed)

Focus of Each Check-In

Encourage, unblock, and confirm next steps. End with one concrete action and date.

Quick prompts

Safeguarding & Escalation

Sometimes a sign appears that something is not safe or appropriate. Safeguarding means taking those signs seriously and following clear steps.

Designated Safeguarding Lead (DSL)

The Designated Safeguarding Lead is the person responsible for responding to safeguarding concerns and ensuring the right procedures are followed. If your organisation doesn’t have one, appoint a trained coordinator/board member to act as DSL.

  • Receives concerns confidentially and decides next steps according to national law and policy.
  • Contacts appropriate authorities/services when required.
  • Ensures mentors are not left to handle serious issues alone.
Escalation Protocol & Records

Do’s

Write notes as if the person could read them tomorrow — neutral, necessary, and kind.

Spot & Solve Issues Early

Early Warning Signs

Often it’s a small mismatch, not a failure. Catch patterns early and correct gently.

Watch-outs

If two or more signs persist for 2–3 weeks, schedule a short reset conversation.

Targeted Support (Proportionate)

Offer help to mentors, mentees, or both — whoever needs it to keep the relationship healthy.

Try one variable at a time

Measure success by small wins: “The next meeting happened and both felt OK.”

Rematching as a Positive Process

Sometimes, despite effort, the match doesn’t click. Rematching is a respectful step forward that protects goodwill and re-energises participation.

How & Why to Rematch

Steps

Handled well, rematching often rebuilds trust in both the process and the organisation.

Documentation & Learning

Monitoring is also about improving the programme. Keep admin light but useful.

Simple Records, Real Insights

Keep it brief

Knowledge Check

Choose the best answer. You can Reveal or Reset.

1. What’s the best monitoring approach?



2. A mentor flags an immediate safeguarding concern. You should…



3. What’s the right way to handle rematching?



🪞 Reflection

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Which single light-touch improvement will you adopt this month (e.g., a Week-3 check-in template or a quick “barrier scan” message)? How will you know it helped?